Questions which our customers - online store owners often ask:
1. Which countries are covered by your e-Commerce shipping module?
Our plugin is powered by the online rate and booking platform Agora Freight. You can check online all the delivery options to your destinations. All the tariffs you get are not a rough estimate, but real tariffs from our trusted carrier and agency network. If any geographical area is not covered yet, we will promptly add the solutions you to meet your needs. Please contact us by email.
2. What if I have several warehouses/shipping addresses?
In this case, we will adjust our plugin to your requirements. Our task is to provide a fast and convenient way of delivering goods using our IT and logistics expertise.
3. How are settlements made for the delivery and use of the plugin?
The terms of payment for services these are determined in the contract on a case-by-case basis, depending on the volume and geography of your sales and other factors. Contact us to discuss the details.
4. How to install the plug-in on the website?
We will help with installation, testing and technical support. The module is easily integrated with most popular CMS.
5. What trade lanes do you cover?
The rates from more than 100 members of our international network are available on our platform. These are major shipping lines, airlines and railway operators, and express delivery services such as DHL or DPD.
The algorithm of the system is able to build optimal routes and, if needed, connects several vendors to reduce the cost of delivery. Such solutions are called multimodal transportation, including door-to-door, and as a professional freight forwarder we assume responsibility for the entire route from A to B.
6. Is customs clearance included in the cost of delivery?
If customs clearance is required by the legislation of the destination country, we can arrange this upon prior agreement with the consignee.